Find answers to your questions here
We support standard PDF formats including text-based PDFs and scanned PDFs. For scanned PDFs, we automatically perform OCR recognition to convert them into editable Word documents.
Yes, our conversion engine preserves the original PDF formatting as much as possible, including fonts, colors, tables, image positions, etc. For complex layouts, the conversion accuracy can reach over 95%.
Currently we support uploading up to 5 PDF files for batch conversion at a time, with each file size not exceeding 50MB. If you need to process more or larger files, please contact our enterprise services.
No. All uploaded files and converted documents are automatically deleted from our servers within 2 hours after processing, ensuring your file privacy and security.
If you encounter conversion failures, please check if your PDF file is corrupted or password protected. If the problem persists, you can contact our support email: service@openjw.com, and we will resolve the issue as soon as possible.